customer services

All enquiries to Broomleigh are handled initially by our Customer Services Team. They are a specially trained team able to deal with the majority of enquiries. If for any reason they cannot be of assistance they will pass you on to the relevant specialist team.

These are some of the tasks they can undertake:

• Check residents' rent account statements to see whether they are in credit.
• Set up direct debits, check if payments have been received/made and distribute standing order forms.
• Provide details of residents' account or tenancy manager.
• Provide useful contact numbers such as Housing Benefit.
• Distribute new or replacement swipe cards.
• Provide information on the right to buy scheme.
• Access the mutual exchange database.
• Liaise with the out of hour's service.
• Advise on renting a garage.
• Provide information to leaseholders.

The Customer Service Team handles approximately 3,000 calls each week. To give each adviser and manager the opportunity to provide the professional standard of customer service that you expect and deserve, and to offer you quality time to listen to your enquiry, we ask you to telephone during less busy periods. Our phone lines are open between 8am and 5pm every weekday except Wednesday, when, because of staff training, we are open 10am to 5pm. Whenever possible, PLEASE AVOID the following times of day:

TIMES TO AVOID

MONDAY 9 - 10 AM 11AM - 1PM

TUESDAY 9 - 11AM 3 - 4PM

WEDNESDAY 10 - 12 NOON 2 - 4PM

THURSDAY 9.30 - 11AM 2.30 - 4.30PM

FRIDAY 10 - 11AM

Please remember, if the phone lines are busy, you can always leave a message and IF REQUIRED a customer service adviser, or specialist officer, will call you back within 24 hours.

If you are reporting a repair, please dial your maintenance contractor direct:

RYDON 01689 874044
OSBORNE 0845 051 0152
SWALE HEATING 0845 604 2521

EMERGENCY WHEN OFFICES ARE CLOSED - 01444 870065

Alternatively you can e-mail on Customer Services

(in your reply please include your name and address)